1. What information does Republic Services collect about you on our Sites?
2. How does Republic Services use the information we collect about you?
3. How is technology used to serve our advertisements on other sites and what choices do you have?
4. Does Republic Services share your information with third parties?
5. What choices do you have over how Republic Services uses your information?
7. How does Republic Services secure your information on our Sites?
8. How do our Sites interact with third-party Web sites and content?
10. How can I contact Republic Services?
When you use certain features on our Sites, we may collect information about you from a variety of sources, including when:
You provide information to us; and
We observe or collect information about you through technology.
Information you provide:
This may include your name, age, address, telephone number, user ID's, passwords, email address, employment history, educational history, billing and payment information, credit/debit card numbers, bank information, and communications records. You can make changes to the information that you provide by following the directions on the Sites. In our online employment application process, we will also make it possible for you to download information that you may maintain on a social media site, such as your profile, and you will be able to upload a resume.
Information We Observe or Collect Through Technology:
– We automatically collect IP addresses and website usage information, such as browser type and version, the service provider used to access our Sites, use of links to arrive at our Sites and web pages viewed on our Sites. If IP addresses or website usage information is ever connected to personal information, our use and disclosure of it will be done in accordance with the "How Does Republic Services Use the Information We Collect About You" section, below.
Cookies and other similar information tracking technologies
In our online employment application process, we separately collect aggregate information about the number of users that apply for jobs, jobs viewed and other similar information to assist in improving that process.
We use the information we collect on the Sites to deliver products or services that you have ordered, for customer service, to improve the content of our Sites, for market research and surveys, for marketing our goods and services, developing and conducting promotions, for responding to your inquiries, for other internal business purposes, including to verify billing accuracy, to communicate with our customers about service-related issues, for fraud and abuse management, to collect past due bills, and to maintain financial, tax and legal records. The information we learn from you helps us to personalize your experience with us and our communications to you, and helps us continually improve your experience on our Sites.
We use navigational information gathered through technology to help us evaluate how our visitors, applicants and customers use and navigate our Sites, including the number and frequency of visitors to each Web page, difficulties that visitors, customers or applicants may have with our Sites, and the length of their visits. Analysis of this information is used to improve the content of our Sites and for other internal business purposes. We use information collected through cookies and other similar technology for many of these same purposes. In addition, cookies and similar technologies are used for things like: determining return visitors, on some of our Sites keeping track of what is in your shopping cart, and serving tailored ads on other sites, as more fully described below.
Information that is collected in the online employment application process is used to improve that process, to review and assess applications for employment and communicate with applicants. Applicant information may be shared among Republic Services and its affiliates.
We contract with third party advertising companies to tailor online advertising to be directed to you on other websites. These third party advertising companies place, use, or rely on technology, such as cookies and pixel tags, to obtain information about your interactions with our Sites as well as with these other websites. This information helps us select advertising to serve to you and where to serve it based on your experience with us.
For information about opt out programs that these third party advertising companies participate in, and the effect of opting out, click the following: NAI Opt Out click here
and DAA Opt Out click here.
You will then leave our Sites for other online sites where you may specify your preferences under those programs. You can also click the preference icon that may appear on some of our advertising served through these technologies. You should also note that our systems may not recognize or honor “Do Not Track” headers from some or all browsers.
Your information is shared among Republic Services and its affiliates who are responsible for providing waste disposal services to you so that they may communicate with you directly regarding your service and related matters. We also may share your information with third party service providers so that they can help us provide services to you, such as monitoring site activity, marketing our goods and services, hosting a Site, processing or servicing the transactions you have authorized (including but not limited to providing such information to credit card or debit card processors, data processors or mailing services), taking surveys, maintaining our customer database, and administering and monitoring e-mails. The online employment application process is hosted by a third party service provider that also maintains the database of applicant information submitted online through that process.
Additionally, your information may be shared with and disclosed to unaffiliated third parties: (1) when it is necessary for completing or servicing the transactions you have authorized, including, but not limited to, providing such information to credit card or debit card processors, data processors, or mailing services; (2) for those signing up for or receiving services, to verify the existence or condition of your account with a financial institution, credit bureau or other third-party; (3) when it is provided to third-parties under a joint marketing agreement as permitted by law; (4) to verify an application for employment; (5) in the event we sell or transfer all or a portion of our business assets or merge with another company or are involved in a corporate reorganization or other change of control, your personal information may be one of the business assets transferred, shared or sold as part of the transaction; or (6) we may disclose your personal information without your consent if we believe, in our sole discretion, it is reasonable to do so to satisfy laws or government regulations, comply with legal process or law enforcement requests, commence legal actions for violation of our Website User Agreement, or to protect rights, safety or property of Republic Services, our users or others.
Except as provided above or when necessary to provide your personal information to our service providers to perform services for us or verify an application for employment, Republic Services will not trade, sell, or share your personal information.
You may opt out of our marketing emails by following the instructions listed in the email that you received. Even if you opt out, you may still receive operational emails, such as order/shipping confirmations or customer service communications.
Your California privacy rights:
We use firewalls and other physical, administrative, and technical controls to secure the information you provide us. While we attempt to ensure the integrity and security of our network and systems, we cannot guarantee that our security measures will prevent third-party "hackers" from illegally obtaining this information. Republic Services is not responsible for any breach of its security or for the actions of any third parties that may obtain any personal information.
We may enable you to navigate to third-party sites through links on our Sites. We do this for your convenience. If it is not one of our Sites, we don't endorse, may not have any affiliation with the third party sites and we do not control and aren't responsible for their web practices. Whether the third-party content appears within our Site environment (like a map frame), or you leave our Site for another website to view it, the terms, conditions, and privacy policies of those other websites govern your online experience. Please view their terms of service and privacy policies if you have any question about their practices.
To modify your personal information, contact us at CorporateOffice@RepublicServices.com
. We will make every effort to respond to your requests in a timely manner.
There are known methods that spammers can use to hide their identity by using other people's email addresses to send out emails. If you have any question about the genuineness of an email you receive that appears to be from us or the Sites, contact us at CorporateOffice@RepublicServices.com
and do not furnish personal information in response to the email.