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Frequently Asked Questions

Taking care of you is our priority. Find answers to Republic Services questions below. Not finding what you need here? Get answers to frequently asked questions by browsing our detailed Residential Services FAQ, Business Services FAQ and Government Services FAQ. You may also contact us or find contact information for your local service provider.
 
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About Republic ServicesServicesDumpstersReporting a ProblemRecyclingBilling & AccountsAbout My ResourceEnrolling in Automatic PaymentsMaking PaymentsCompany QuestionsViewing Your InvoiceInvoice and Payments
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About Republic Services
  • Who is Republic Services?
    Republic Services, Inc. was incorporated in 1996 and is an industry leader in U.S. recycling and non-hazardous solid waste for commercial, industrial, municipal, residential and oilfield customers. Republic Services is an industry leading provider of domestic non-hazardous solid waste industry, valued at over $8 billion, as measured by revenue as well as a Fortune 500 company, publicly traded on the New York Stock Exchange (NYSE: RSG).

    Our customers always come first as we serve more than 14 million customers across industry verticals in 240 markets in 39 States & Puerto Rico. We strive to safely and sustainably provide reliable service through our collection operations, recycling centers, transfer stations, landfills and landfill gas-to-energy projects.

    We are committed to fostering a sustainable Blue Planet™ for future generations to enjoy a cleaner, safer and healthier world. We’ll handle it from here™ our tagline, lets customers know they can count on Republic Services to provide a superior experience through reliability, simple solution and environmental responsibility.
  • I have heard various names for your company. Why is that?
    Republic Services is one company formed through multiple subsidiaries. We have acquired a number of hauling divisions, and other waste and recycling operations throughout the country to better serve our customers nationwide. We are comprised of 338 collection operations, 200 transfer stations, 193 active solid waste landfills and 66 recycling centers and 69 landfill gas and renewable energy projects across. Through our subsidiaries we provide non-hazardous solid waste and recycling services for commercial, industrial, municipal and residential customers. Our customers come first as we strive to safely and sustainably provide reliable service.
  • How can I contact my local waste hauler?
    Republic Services’ corporate headquarters is in Phoenix, Arizona. Find your local service details and contact information online.
    ​​​​​​


Services


Dumpsters


Reporting a Problem


Recycling
  • What can I recycle?
    Commonly accepted recyclables include: paper, plastic, cardboard, and aluminum. Glass acceptance varies by location and exceptions do exist, based on location so please contact your local provider for details.
    Paper:
    • Paper (staples okay)
    • Newspaper
    • Envelopes
    • Junk mail
    • Phone books
    • Brochures
    • Magazines
    Cardboard:
    • Ream wrappers
    • File folders
    • Poster board
    • Frozen food boxes
    • Cardboard boxes
    • Milk cartons
    Plastic:
    • Water bottles
    • Take-out containers
    • Soda bottles
    • Bagged film plastics
    Aluminum:
    • Aluminum beverage cans
    • Food cans
    • Scrap metal
    • Some small appliances
    Glass (varies by location):
    • Bottles (clear, green & brown)
    • Jars
    Special handling
    These items should never be mixed with regular recycling and require special handling. Contact your local provider for assistance with the following:
    • Incandescent light bulbs
    • Fluorescent tubes
    • Computers & electronics
    • Needles or syringes
    • Hazardous waste
    • Paint
    • Toxic material containers
  • What can’t I recycle?
    We do not recycle the following materials:
    • Aerosol cans
    • Aluminum foil
    • Batteries
    • Food waste
    • Glass
    • Mirrors or ceramics
    • Stickers & address labels
    • Styrofoam
    • Tissue, paper towels or napkins
    • Plastic-coated paper
    • Wrapping paper
    • Waxed paper
    • Window glass
    • Light bulbs
    • Ceramics
    • Plastics other than products coded #1 or #2
    • Cookware
    • Hardcover books
    • Polystyrene foam plastic (even if it has the recycling symbol);
    • Plastic bags
    Contact your local provider to learn more about your local recycling program details for additions and/or exceptions to this list.
  • Do you recycle plastic bags?
    Please contact your local provider for details regarding your local recycling program and plastic bag recycling in your area. Some states and cities are passing laws requiring large retailers to offer recycling of plastic bags. We suggest use of reusable bags made of sturdy, lightweight materials. These reusable bags often come with money-saving incentives from retailers when used in place of paper or plastic carryout bags.
  • Do you recycle polystyrene foam plastic?
    Polystyrene foam plastic is not recyclable and we are not able to accept it for recycling at this time. Before discarding polystyrene foam plastic peanuts, consider taking them to your local mail and packaging store for reuse, typically without charge.
  • Do you recycle motor oil or oil filters?
    ​Some areas allow for motor oil and oil filter recycling. Find your local recycling program details for helpful instructions.
  • Do you recycle electronics?
    ​Electronic materials should not be recycled with your everyday recyclables and should be handled separately. Republic Services offers convenient and safe Electronics Recycling solutions for Residents and Businesses. Please visit our Electronics Recycling page on RepublicServices.com to learn more about our offering.
  • Do you pick up furniture for recycling or reuse?
    If your item is in good condition, you may wish to donate it to a local charity.

    Items that are too large to fit in your trash container are considered Bulk Waste. Some items such as home furnishings, mattresses, carpet and appliances may require special handling. Please contact your local provider or request a pick up through My Resource. We will come to your home, remove bulk items such as furniture or appliances and recycle or dispose of materials properly.


Billing & Accounts


About My Resource
  • What is My Resource?
    My Resource allows you to view your Republic Services invoice, mange your online payment details, schedule future payments and sign up for our automatic payment service. When you register for My Resource you create a unique user ID and password. You may also opt to securely store your payment information for future use.
  • Why should I use My Resource?
    My Resource provides a convenient payment option that saves you the expense of writing checks and buying stamps. Your Republic Services account is credited quickly, so there is no worry about how long it takes the mail to be delivered and your check to be processed.
  • Am I eligible to use My Resource?
    Everyone is eligible to use My Resource.

    If you are a customer of Republic Services (and other locally-branded operating divisions) that has been assigned an account number and has received an invoice, you are eligible to pay your bill online using My Resource. You will need a payment method that is capable of paying in or translating currency to U.S. dollars. You will also need your Republic Services  account number and either invoice number or service address which appears on your Republic Services invoice. ​


Enrolling in Automatic Payments
  • Can I pay my bill online?
    Yes. You will need your 12–digit account number and billing zip code to pay online. Visit the Payments section of My Resource to select the invoice you'd like to pay.
    ​​
  • What is Auto Pay?

    Auto pay, or automatic payments, allows you to set up automatic payments of your invoice using a credit card or bank account meaning one less check to write each month. You can specify the frequency and dollar amount of automatic payments made using your saved payment method. ​

  • How do I enroll in Auto Pay?
    To enroll in Auto Pay, follow the steps listed below.
    • On the top navigation under "Payments and Invoices", select “Automatic Payments” from the sub menu.
    • Click "Add Rule" (if you have more than one account, you will be prompted to select the account for which rule will apply)
    • Specify payment amount, payment start date, and preferred payment method.
    • Click "Submit".
    • Confirm the rule displayed is correct, and click "Submit".
    •  
    Note: when setting up an Automatic Payment rule, your payment rule will take effect with your NEXT invoice. You may need to make a manual payment for the amount due on your current invoice.
  • How do I cancel Auto Pay?
    To cancel Auto Pay, delete your current automatic payment rule by following the steps below.
     
    • On the top navigation under "Payments and Invoices", select “Automatic Payments” from the sub menu.
    • From the list, select the payment rule you wish to cancel and click "View Payment Rule".
    • Confirm the selected rule is displayed on the page, click "Delete".


Making Payments
  • Can I pay multiple accounts?
    You may make payments to multiple accounts all from one user profile. Simply add the account to your profile by following the steps below.
    • Select "Account" from the top navigation menu.
    • Click "Add Account".
    • Enter your 12 digit account number and either your invoice number or service address and click "Submit".
    • Click "refresh" on the confirmation message.
    •  
    You should now see your newly added account in the Account dropdown menu.​
  • Can I make a payment by phone?
    Yes. Call us at 877-692-9729 to make secure payments by phone.
  • Can I make a payment for more or less than my invoice?

    You can type in an amount greater or less than the Current Account Balance that appears in the Payments section of My Resource. ​

  • How do you use my billing information?
    All the required information is used for internal purposes only and will not be shared. Learn more about our corporate privacy policies.
  • Can I make an online payment on a past due account?

    You can make a payment on a past due account. If you have received a service interrupt notice regarding a past due amount, please contact us to reinstate service. ​

  • Will I be charged a fee for using My Resource to pay my bill?

    Paying your bill online with My Resource is a free service. However, you will need to check with your own financial institution to make sure you will not be charged a fee.​

  • Can refunds be initiated through My Resource?

    Refunds cannot be initiated through My Resource. To request a refund, please contact us.​

  • If I have my checking account at a credit union, will I still be able to use Online Bill Payment?

    Yes, however, many credit unions do not have an official "ABA Routing Number" on their check. If this is the case, please contact your credit union to obtain a valid 9-digit routing number. You will need to provide this routing number on the "Payment Method" screen. ​

  • What payment methods do you accept?

    We accept payments from your checking or savings account or you can use Visa, MasterCard or American Express.​​​

  • How do I add a new method of payment?
    To add a new method of payment, simply follow the steps below.
    • On the top navigation under "Payments and Invoices", select “Payment Methods” from the sub menu.
    • From the dropdown menu, select "Add a new bank account" or "Add a new credit card" and click "Go".
    • Enter payment information and agree to payment terms, then click "Add".
    • 4When you've reached the success page, your payment method has been added.
    •  
    Note: If you do not agree to our “Terms & Conditions,” click the “Cancel” button and your payment will not be processed. Mail your check to the remit address provided on the front of your invoice.​
  • When is my payment processed?

    Payments made through Online Bill Payment before 5 p.m. Central time will be posted to your Republic Services account by 7 a.m. Central time on the next business day. Payments made after 5  p.m. Central time or that occur on bank holidays or weekends will be posted to your Republic Services account by 7 a.m. central time on the second business day.​​​

  • How do I delete or edit my saved payment information?
    To delete or edit saved payment information, follow the steps below.
    • On the top navigation under "Payments and Invoices", select “Payment Methods” from the sub menu.
    • From the list, select the payment method you wish to edit or delete by clicking on "Edit Payment Method"
    • To edit, input your new information within the Payment Method screen and click "Update". To delete, click "delete".
    • If deleting a payment method, click "submit" on the following page. Otherwise, you may return to your payment methods page.​
  • What if there is a problem processing my payment?
    If your payment was made on My Resource, we will contact you via email if your financial institution rejects your payment. You will either need to re-enter your payment transaction using an alternate payment method, contact your local service office to make your payment over the phone, or mail your payment to the address that appears on the remittance advice section of your invoice. For payments made by mail or phone, you will need to refer to your bank statement for verification that your financial institution processed your payment. If your payment transaction does not appear within five business days, then you can contact us online, or by calling your local service office. Their number appears in the Contact Information section on the left side of your invoice.
  • How do I know when my payment is due?
    Your payment due date appears in the “Pay This Amount” section on the left side of your invoice. You may also check your payment due date online by visiting My Resource by following the steps listed below.

    1. Select "Payments" from the top navigation menu.
    2. Click on "Make a Payment" to be taken to the online bill payment page. Your due date will display in the invoice description section.
  • How can I check on my payment status?
    To view the status of a recent payment, follow the steps below.
    • On the top navigation under "Payments and Invoices", select “Payment Activity” from the sub menu.
    • Select "Details" for the payment you wish to view.
    • The status of your payment will display in the rightmost column of the table that is displayed.
  • What if I made a mistake in entering the amount I wanted to pay?

    You may cancel a payment with a "scheduled" status. All other payment transactions are processed immediately and cannot be stopped or suspended.  If your payment has a "scheduled" status, follow the instructions for "Can I stop or suspend a payment?"

    If the payment made was less than the amount due, you can create another payment for the difference.
     
    If the payment made was more than the amount due, your account will show a credit balance that will be applied against your next invoice amount.
     
    If you would like the overpayment refunded, please contact us for assistance.​
  • Can I stop or suspend a payment?
    You may cancel a payment with a "scheduled" status only. All other payment transactions processed by our Online Bill Payment system are processed immediately and cannot be stopped or suspended.

    To view your payment status:
    • On the top navigation under "Payments and Invoices", select “Payment Activity” from the sub menu.
    • The status of your payment will display in the rightmost column of the table that is displayed.
     
    To cancel a scheduled payment:
    • Select the Reference ID for the payment you wish to cancel.
    • At the bottom of the page, click the “Cancel” button.
    • To proceed with cancelling the payment, click on “Submit.” A confirmation screen will appear.
    • To view the changed status of the payment, return to the "Payment Activity" page.​
  • If I enroll in paperless billing, will I stop receiving my invoice in the mail?

    You will no longer receive an invoice in the mail once you enroll in paperless billing.​

  • I'm having trouble logging in to My Resource.
    We’re sorry you are having trouble logging in. To retrieve your My Resource username or password, please click one of the links below.

     
    If you need to make an immediate payment, you can make a One-Time Payment without enrolling. Your 12-digit account number and billing address zip code (found on the front of your invoice) are required to complete a payment.

    NOTE: YOUR USER ID AND PASSWORD ARE CASE SENSITIVE.​
  • How can I put my trash collection on hold while on vacation?
    To place your trash collection on hold, please fill out a contact us form. Select "Seasonal Stop" or "Seasonal Restart" from the dropdown menu, fill in the appropriate fields, and submit the form. A customer service representative will contact you to confirm your stop/restart.
  • Is my bill payment and personal information secure?

    We take the security of your payment information very seriously. We are using industry standard, state-of-the-art technologies to make sure that your payment information is secure. All information that goes to or from your computer will be encrypted using a technology called “Secure Sockets Layer” (SSL). Only you can see your payment information.​

  • What do I do if my computer is not working and I cannot access the Internet to pay my bill?
    If you are having trouble paying your bill online, please contact your local customer service office by calling the number located on the front of your invoice.​ ​
  • I don’t see my online payment reflected in my recent account activity.

    Payment may take up to 48 hours to display in your recent account activity. ​


Company Questions


Viewing Your Invoice
  • How do I view my invoice online?
    You can easily view your invoices online on My Resource. You will need the current version of Adobe Reader. For a free copy of Adobe Reader or to upgrade your version, go to: http://adobe-reader.download-click.com.

     

    To view your invoice:
    1. Log in to My Resource.
    1. Select “Payments” from the top navigation menu.
    2. Click "View Invoice" below the current account balance.
    3. From the list, select the description of the invoice you wish to view.
    2. A new window will open displaying the selected invoice.
    3. To print the invoice, right click the image and select "print", or click the printer icon on the right side of the horizontal gray menu bar that appears at the bottom right side of the window.

  • What if I have questions about my bill or think there is an error on my invoice?
    For questions about your bill, please contact your local customer service office by calling the number located on the front of your invoice, or contact us.


Invoice and Payments
  • Will my service be delayed by holidays?
    ​Holiday schedules vary by service location. Residential collection may be delayed due to these and other holidays: Memorial Day, July 4th, Labor Day, Thanksgiving Day, Christmas Day and New Years Day. As a general rule, holidays push our residential pickup schedules back one day with regular schedules resuming the following week. Commercial collection holiday schedules vary by location. Check your local service schedule for details.

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